Increase Ticket Sale Transparency:

• Requires all live event ticket sellers and resellers to disclose:
  • The total cost of the ticket, including fees, when the fan initially selects a ticket for purchase;
  • A breakdown of the ticket cost;
  • Clear terms and conditions of purchase;
  • Which seat or section they are selling in to avoid ticket misrepresentation;
  • And whether or not they are the original seller. 

Protect American Consumers:

• Strengthens the Better Online Ticket Sales (BOTS) Act, signed into law in 2016, to further prohibit the use of bots to purchase tickets online.
• Requires sellers and resellers to provide proof of purchase to consumers within 24 hours of purchase.
• Requires sellers and resellers to refund consumers the full cost of the ticket when events are canceled.
• Requires a Government Accountability Office (GAO) study to further study the marketplace and make recommendations.

Stop Bad Actors:

• Imposes civil penalties on resellers engaging in illegal ticket sale practices, creates a reporting website for fans to file complaints, and tasks the Federal Trade Commission (FTC) and state attorneys general with enforcement.
• Prohibits the sale of a ticket that the reseller represents they possess but actually do not, known as a speculative or “spec” ticket.
• Prevents the use of deceptive websites and bad actors masquerading as legitimate sellers.
• Requires reporting of BOTS Act violations from ticketing companies to the FTC and requires the FBI to share ticketing violations with them.